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Privacy Policy

PRIVACY POLICY

This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or make a purchase on our website, https://mrcooldirect.com/ (referred to as the "Site").

COLLECTION OF PERSONAL INFORMATION

When you visit the Site, certain information about your device is automatically collected, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also gather information about the specific web pages or products you view, the websites or search terms that led you to the Site, and how you engage with the Site. This information, collectively known as "Device Information," is collected through various technologies such as cookies, log files, web beacons, tags, and pixels.

Furthermore, when you make a purchase or attempt to do so through the Site, we require certain information from you, including your name, billing address, shipping address, payment details (such as credit or debit card numbers), email address, and phone number. This information is referred to as "Order Information." In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.

USE OF PERSONAL INFORMATION

We primarily use the Order Information we collect to fulfill and process any orders made through the Site, including processing payment information, arranging shipping, and providing invoices or order confirmations. Additionally, we use this Order Information to:

  • Communicate with you
  • Screen orders for potential risks or fraudulent activity
  • Provide information or advertising about our products or services, based on your preferences

The Device Information we collect is used to assess potential risks and fraud, particularly your IP address. It is also used to enhance and optimize our Site, generate analytics regarding customer browsing and interaction, and evaluate the effectiveness of our marketing campaigns. Device Information is also utilized for advertising and retargeting purposes.

SHARING PERSONAL INFORMATION

To effectively utilize your Personal Information as described above, we may share it with third-party service providers. For instance, we use Shopify to power our online store and Google Analytics to gain insights into how customers use the Site. You can find more information about how these providers handle your Personal Information by visiting their respective privacy policy links. We may also disclose Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

 

DO NOT TRACK

Please note that we do not change our data collection and usage practices on the Site when we receive a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletions of your data. To exercise this right, please contact us through the provided contact information below. Furthermore, if you are a European resident, be aware that we process your information to fulfill contracts we may have with you or pursue legitimate business interests as mentioned above. Please note that your information may be transferred to countries outside of Europe, including Canada and the United States.

DATA RETENTION

Upon placing an order through the Site, we will retain your Order Information for our records unless you specifically request us to delete this information.

CHANGES

We may update this privacy policy periodically to reflect changes in our practices, operational requirements, or legal and regulatory obligations.

SITE USAGE BY INDIVIDUALS UNDER 18

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals in this age group. If you are under 18, please do not use the Site or provide any personal information.

CONTACT US

If you have any questions, concerns, or complaints regarding our privacy practices or if you wish to contact us for any reason related to this Privacy Policy, please reach out to us via email at contact@mrcooldirect.com. We will respond to your inquiry as promptly as possible.

Thank you for reviewing our Privacy Policy.