MRCOOL Direct began as MRCOOL® customers—just like you! We loved how well the systems worked and how simple they were to install. But we also noticed something was missing from the typical experience of buying and owning MRCOOL® products.

Most big-box stores offer little to no support. On top of that, we found gaps in the manufacturer warranties that could leave customers unprotected—even over a small installation mistake. That didn’t feel right.

So, we set out to create something better. MRCOOL Direct is built around supporting our customers every step of the way—during the purchase, throughout installation, and for years after.

Here’s how we do it differently:

Dedicated Account Reps (not salespeople): When you buy from MRCOOL Direct, you’re paired with an HVAC expert you can call any time—before, during, or after your purchase. If you buy over the phone, that same rep helps guide your purchase and continues to support you afterward.

Direct Protect Warranties: Every system purchase comes with our free Direct Protect warranty, designed to supplement the MRCOOL® manufacturer warranty and keep you covered where others might not.

We believe in MRCOOL® products, and we want our customers to have the very best experience possible. At MRCOOL Direct, we’re proud to support and protect our customers—the same way we wished we’d been supported when we were first MRCOOL® customers ourselves.

As part of our dedication to your experience, we offer an exclusive 1 year labor warranty (active 90 days after install) for free, with the option to extend manufactures warranty, labor warranty, & refrigerant warranty (refrigerant & labor warranty is an exclusive option we offer only with 5 & 10 year options). We want you to feel confident in your new system and that you've left nothing to chance. We've got you covered.