Shipping Policy:
We offer FREE shipping on all orders over $600 delivered by UPS, or the most affordable available provider to mainland USA. Any territory of the USA or small islands of the cost of the mainland will be subject to extra shipping fees. The shipping carrier will deliver your order curbside. The carrier will NOT deliver inside your home, garage, kitchen, or elsewhere. If necessary, please arrange assistance to receive your order. To arrange assistance please contact us at contact@mrooldirect.com
If the destination address is deemed undeliverable by the carrier, the customer may incur additional charges for alternative methods of delivery.
We do not ship to PO Boxes. Full insurance is included in all shipments.
Tracking number(s) will be provided by the email provided 2-4 business days* after the date of the order is placed and after which:
- Items shipped via UPS Ground will take 5-8 business days* after the processing date.
- These are general guidelines, and shipping times may vary based on the final destination, items ordered, and other logistical factors.
If an item is shipped, and we are notified that the order is canceled or refused, there will be a 35% restocking and additional return shipping fees.
Adjusting your Shipping Address:
If an item requires an adjustment or alteration to the shipping address, a $175.00 fee will apply. The $175.00 covers the fee that is charged to MRCOOLDIRECT and the time necessary to execute the adjustment in a timely manner with the shipping carrier.
Receiving person 18 years of age or older must be present to accept and sign for the delivery.
Damaged Packages:
- If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email contact@mrcooldirect.com with your issue and photos.
- No damages to the box? Inspect your package immediately when you receive the order from the shipping carrier. If there are damages to the product, take pictures and send them to us right away. Any damages that are NOT reported within 24 hours will be rejected for further resolution.
- For all orders, keep your box, packaging, and pallet for ALL products in case of any returns or exchanges.
Before a return authorization is approved for damaged goods, a warranty claim must be filed by emailing contact@mrcooldirect.com, and the item must be readily available to be inspected by the warranty service team. A return cannot be authorized if the warranty service team is not allowed to inspect the item.
IMPORTANT NOTE: All damages must be reported within 24 hours. If damage is reported after the 24-hour mark, the claim will be denied.
All product(s) must be returned in their original condition, never been installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects, and processes your return. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement. Return shipping charges are not refundable.
Shipping Zones:
Free shipping applies to the 48 contiguous states. We do not ship to any islands, Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, any outlining mainland USA islands, or any international destination, including Canada. We will NOT honor returns for shipments outside of our normal shipping range. In rare cases, the shipping carrier may refuse to ship to a location, in which case the customer will be granted a refund.
Please reach out to contact@mrcooldirect.com should you have any questions related to shipping outside of our normal shipping range.
*These are estimated time intervals and are dependent on the Ship-To location.